Arvada Village

I normally don’t leave reviews, but I wanted to give credit where it’s due. The new property manager just started and she’s already made a big difference. She helped me sort through my rent ledger, answered all my questions, and was patient and respectful the whole time. I also want to appreciate Ty — he’s been helpful before the new management arrived and has always gone above and beyond to make sure my issues were taken seriously and resolved. It’s rare to find staff who genuinely look out for tenants like that. Maintenance has also been on point — Charles is excellent. He shows up when scheduled, explains what he’s doing, and actually fixes things right the first time. It’s really refreshing to see management and maintenance working together and taking tenants seriously. Definitely a positive experience so far.

I went to apply with my significant other and there was a mishap with adding me on the lease. I've had to call multiple times to figure it out and go in person three different times just to not get any email they said they would send. I feel like they just don't know what they're doing. Very uninformed and unknowledgeable when it comes to problems that pop up that were considered "very common" to them. The manager was rude when we had a scheduled time to speak with her about the issue. She referred to us to another guy in the office. All he did was gather my info and said they'd email me everything. Never received an email. So now me and my significant others agent has to email them just to figure everything thing and finalize the lease. They're unprofessional and our time feels deeply wasted and unimportant to them. Get better management/office employees that actually knows what to do and how to treat people.